What this page is for
See who has an account on your booking website, look up their trips, and block or delete an account when needed. Guests manage everything else themselves.
Who can use it
- View guest accounts opens the pages (by default Admin, Sales and Front desk).
- Block or delete guest accounts is needed to block or delete (by default Admin).
How to find an account
Type a name or email in Search and select Search. Select a name to open the account.
How to block or delete an account
- Open the account.
- Select Block sign-in to stop the guest signing in. Select Unblock to undo it.
- To delete, tick the confirmation and select Delete. The guest's details are removed from past stays; upcoming stays keep them so the stay can happen.
Fields and columns
| Column | Meaning |
|---|---|
| Name, Email | The guest's details. |
| Joined, Last sign-in | When the account was made and last used. |
| Status | Email confirmed, Email not confirmed, or Blocked. |
| Trips | Reservations linked to the account, or made with its confirmed email. |
| Agreed to marketing emails | When the guest agreed, or No. |
| Terms version accepted | The terms version the guest accepted when joining. |
Statuses and automation
- Accounts are created by guests, or when a guest ticks Create an account at checkout.
- Guests confirm their email with a link; until then only bookings made while signed in appear in their trips.
- Sign-in links work once, for 15 minutes; new-password links for 60 minutes.
- Guests can download or delete their data at any time.
Settings that change this page
Settings, Booking website (website): terms version. Email wording: Message templates (sign-in link, confirm email, new password).
FAQs
Can I see a guest's password? No. Passwords are stored scrambled.
Can I create an account for a guest? No. Guests create their own accounts so they agree to the terms themselves.
Troubleshooting
| Problem | What to do |
|---|---|
| A guest gets no emails | Check the email settings and the guest's spam folder. |
| A guest can not see a booking | The booking was made with another email, or the guest has not confirmed their email. |