What this page is for
If you can't remember your password, this page emails you a secure link. The link opens a page where you choose a new password.
Who can use it
Anyone with an account. You don't need to be signed in.
How to reset your password
- Enter the email address you sign in with.
- Select Email me a reset link.
- Open the email and select the link within 60 minutes.
- Choose your new password (see Choosing a new password).
Fields and columns
| Field | What to enter | Rules |
|---|---|---|
| Email address | The address of your account | Must be a valid email address. |
Statuses and automation
- The link works once and expires after 60 minutes. Asking again sends a new link and the old one stops working.
- For your privacy, the page gives the same answer whether or not the email address has an account.
- Choosing a new password also clears any temporary password your administrator set.
Settings that change this page
The email is sent through your organisation's email settings. If no email arrives, those settings may need attention (see Troubleshooting).
FAQs
How long does the email take? Usually under a minute. Check your spam or junk folder too.
Will this change my two-step verification? No. You still need your authenticator code after you sign in with the new password.
Troubleshooting
| Problem | What to do |
|---|---|
| No email arrives | Check spam and junk folders and that the address is spelled correctly. If it still doesn't arrive, ask your administrator to set a temporary password for you from the user's page. |
| "This password reset token is invalid." | The link was used, expired, or replaced by a newer one. Request a new link. |
| "Please wait before retrying." | Reset emails are limited to one a minute. Wait and try again. |