What this page is for
Everything about one reported problem and the conversation with the guest.
Who can use it
See guest issues to read. Answer guest issues and change their status (by default Admin, Operations and Maintenance) to reply.
How to
- Read the description, whether the team may enter alone, and the phone number.
- Select a photo to open it.
- Choose the new status and, if you like, write a message, then select Save. The guest sees both on their page.
- Tick Internal note to write something only the team sees.
Fields and columns
| Field | Meaning |
|---|---|
| Severity | How serious the guest says it is. |
| Team may enter alone | Whether someone can go in while the guest is out, and when the guest is there if not. |
| Timeline | Guest messages, your answers, internal notes (dashed) and status changes. |
Statuses and automation
Moving out of New records when the team first saw it; Fixed and Closed record when it was solved. Opening a photo is recorded in the audit log.
Settings that change this page
None.
FAQs
Does the guest get a message when I answer? They see it on their issue page, which they can open any time.
Troubleshooting
| Problem | What to do |
|---|---|
| "Write a reply or change the status" | Change the status, write a message, or both. |