What this page is for
Tell the maintenance team about something broken or needing attention.
Who can use it
Report a maintenance problem (by default Admin, Operations, Maintenance, Staff and Sales).
How to report a problem
- Choose the unit (or Common area) and say where exactly.
- Choose the category and priority, and who found it.
- Write a short title and the details, add photos, and select Report it.
From a booking page, Report a problem fills in the unit and links the job to the stay.
Fields and columns
| Field | Meaning |
|---|---|
| Priority | Emergency: danger, or a guest cannot stay. High: a guest is affected now. Medium: fix soon. Low: when convenient. |
| Found by | Staff, Guest, Inspection or Damage report. |
| Photos | Kept privately as "Before" photos. |
Statuses and automation
The job gets a number (such as TKT-2026-00001) and response and fix targets from its priority. High and Emergency jobs are announced to the maintenance team at once.
Settings that change this page
Master data: Maintenance categories. Numbering: the job number format.
FAQs
Can I change the priority later? Yes, people who run maintenance can, on the job.
Troubleshooting
| Problem | What to do |
|---|---|
| A photo is refused | Use JPEG, PNG, WebP or PDF, up to 10 MB each. |