What this page is for
An administrator invited you to join their organisation in CityLights. This page, opened from the link in the invitation email, lets you finish joining.
Who can use it
The person the invitation was sent to. The link is personal; don't forward it.
How to accept
If you are new to CityLights:
- Check your name and correct it if needed.
- Choose a password and type it again.
- Select Join the team. You are signed in and see the dashboard.
If you already have an account with this email address (for example with another company):
- Enter the password of your existing account.
- Select Join the team. The new organisation is added to your account.
Fields and columns
| Field | What to enter | Rules |
|---|---|---|
| Your full name | Your name as colleagues know it | Required for new accounts. Up to 120 characters. |
| Choose a password | A new password | At least 10 characters, with letters and numbers. |
| Type the new password again | The same password | Must match. |
| Password (existing account) | Your current password | Case-sensitive. |
Statuses and automation
- An invitation works once. After you join, the link stops working.
- Invitations expire after a number of days set by the organisation (7 by default).
- If the administrator sends a new link, the old one stops working.
- Your role (what you can see and do) was chosen by the administrator who invited you.
Settings that change this page
The expiry time is set under Settings → Security and data → Invitation links expire after (days).
FAQs
Can I use a different email address? No. Ask the administrator to invite the address you want to use.
Who can see my password? Nobody. It can't be read back, even by administrators.
Troubleshooting
| Problem | What to do |
|---|---|
| "This invitation link no longer works" | The link expired, was used, or was replaced. Ask the administrator to send a new invitation. |
| "This email already has an account" | Enter the password you already use for CityLights. If you forgot it, use Forgot your password first, then open the invitation link again. |
| "Too many requests" | Wait a minute and try again. |