What this page is for
Every question guests send with Ask a question on a listing page. Answer quickly: a fast reply often turns a question into a booking.
Who can use it
- View enquiries opens the page (by default Admin, Sales and Front desk).
- Reply to enquiries and send offers is needed to reply (by default Admin and Sales).
How to answer an enquiry
- Select the guest's name.
- Reply by email, or send a special offer the guest can book in one click.
Fields and columns
| Column | Meaning |
|---|---|
| Guest | Name, with the start of the question. |
| Listing | The place the guest asked about. |
| Dates | The dates the guest gave, if any. |
| Received | When the question arrived. |
| Status | New, Replied, Offer sent, Booked or Closed. |
Statuses and automation
- New: nobody has replied yet. Staff who can view enquiries get a notification.
- Replied and Offer sent: your team answered.
- Booked: the guest booked the special offer.
- Closed: hidden from the default list. Reopen it any time.
To see other enquiries, tick one or more statuses in the Status filter (for example New and Replied together, or Closed) and select Filter. With nothing ticked, every open enquiry is shown.
Settings that change this page
Settings, Booking website (website): Security check on checkout and enquiries. Email wording: Message templates (reply to an enquiry, special offer).
FAQs
Can guests send lots of questions? No. Each visitor can send five questions an hour.
Troubleshooting
| Problem | What to do |
|---|---|
| No notification arrives | Check your notification preferences for New enquiry. |