What this page is for
Take a booking by phone, email or at the desk for a published listing. The price and rules are the same as on your booking website, and the guest gets the same confirmation email.
Who can use it
Change reservations is needed (by default Admin, Manager and Front desk).
How to book a guest
- Choose the listing, dates and guests, tick any optional extras and select Check price.
- Check the price breakdown.
- Enter the guest's details.
- Choose Confirmed, or Waiting for payment if the guest still has to pay.
- Select Confirm reservation.
Fields and columns
| Field | Meaning |
|---|---|
| Listing | Only published listings can be booked. |
| Check-in, Check-out | Arrival and departure dates. |
| Adults, Children, Pets | Must fit the listing's limits. |
| Optional extras | Fees not always charged, such as a late check-out. |
| First name, Last name, Email | Required; the confirmation goes to this email. |
| Phone, Country code, Arrival time, Special requests | Optional. |
| Status | Confirmed or Waiting for payment. |
Statuses and automation
- The nights are held for a few minutes while you confirm, so no one else can book them.
- Confirming creates the booking and the guest email, and alerts staff who follow new reservations.
- Your team can book on the same day even when guests can't.
Settings that change this page
Settings, Booking website: hold time, booking window, reference format.
FAQs
Can I change the price? Not here. Change the calendar first, or change the stay after booking.
Troubleshooting
| Problem | What to do |
|---|---|
| "These nights are no longer available." | Someone booked them first. Choose other dates. |
| A reason such as a minimum stay | Change the dates or guests to fit the listing's rules. |