What this page is for
Some payments can't be trusted until you see the money arrive. Payments by the methods in the settings start as Waiting and only count toward balances, invoices and receipts once someone verifies them.
Who can use it
Verify or reject payments (by default Admin and Finance). The person who recorded or collected a payment can't verify it.
How to verify
- Check the payment against your bank or mobile-money statement, using the reference.
- Select Verify, or enter a reason and select Reject.
- See earlier decisions under Checked.
Fields and columns
| Column | Meaning |
|---|---|
| Date | When the guest says they paid. |
| For | The booking (guest and unit), or the payment note. |
| Amount | The amount recorded. |
| Method and reference | How it was paid and the transaction reference. |
| Recorded by | Who collected or recorded it. |
Statuses and automation
- Waiting payments are listed on the booking but not counted in its balance.
- Verifying counts the payment, settles invoices and makes the receipt.
- Rejecting keeps it on the booking as rejected, not counted.
- People who verify payments are told once a day when payments wait longer than the alert time.
Settings that change this page
Settings, Payment verification: Methods that need verification and Alert after.
FAQs
Do card and cash payments need verification? Only if you add their method codes in the settings.
Troubleshooting
| Problem | What to do |
|---|---|
| "Someone else must check this one" | You recorded or collected it. Ask a colleague. |