What this page is for
This page lists every booking at your properties in CityLights: who is staying, where, when, through which platform, how much it is worth and whether it is paid. It opens on the current month of check-ins.
Who can use it
- View bookings opens the page (by default every staff role and Viewer; not Property owner).
- Add bookings shows Add booking. Export bookings shows the CSV and Excel buttons.
- People limited to some properties only see bookings at those properties.
How to find bookings
- Type part of a guest name, email, phone number or reference in Search.
- Choose a Property, Platform, Status or Paid filter if needed.
- Choose whether the dates apply to Check-in, Check-out or Booked on, and set From and To.
- Select Filter. The Quick dates chips under the filters set a common range in one click (This month, Next month, Last month) or Any date to remove the date range; your other filters stay.
How to export
Select CSV or Excel. The file contains every booking matching the current filters (not only this page), with amounts as plain numbers. Exports are recorded in the change history.
Fields and columns
| Column | Meaning |
|---|---|
| Guest | Guest name, with the booking reference below. |
| Property | Where the guest stays. |
| Stay | Check-in and check-out dates, the number of nights, and a split icon when the stay is split into calendar months. |
| Platform | Where the booking came from (Airbnb, Direct, ...). |
| Status | Confirmed, Tentative, Blocked, No-show or Cancelled. |
| Gross | What the guest pays, in the booking's currency. |
| Net | Gross minus the platform fee, unless entered differently. |
| Paid | Whether the money has been received. |
| Money held by | The team member who is holding the money for this booking, or "-" when nobody is set. Change it on the booking. |
Statuses and automation
- Confirmed and No-show bookings count as income.
- Blocked dates (owner stays, maintenance) take the nights but earn nothing.
- Tentative bookings hold the dates until confirmed or cancelled.
- Cancelled bookings free the nights and earn nothing.
- Bookings from platforms that collect payment (Airbnb by default) are marked paid automatically.
- When the Bookings setting Split stays that cross a month end is ticked, stays crossing a month end are split into one booking per calendar month.
Settings that change this page
- Bookings list shows (months) and Warn about overlapping bookings in Module settings.
- Platform names come from Master data.
FAQs
Why are some properties missing? Unless you choose properties in the filter, only active properties are included (status Active or Onboarding). Inactive and offboarded properties are listed last in the property filter, marked "(inactive)"; choose one to include it.
Why do I only see this month? With no filters the list shows the current month of check-ins. Select Any date under the filters, or set your own dates.
Why does one stay appear several times? It crosses a month end and was split into calendar months, so each month's income is reported in that month.
Troubleshooting
| Problem | What to do |
|---|---|
| A booking is missing | Check the date range and filters. Your access may be limited to some properties. |
| The export is empty | The filters match no bookings. Widen them and export again. |