What this page is for
Decide when guests of the booking website pay online. The default schedule applies to every listing; listings on this page have their own.
Who can use it
Set payment schedules (by default Admin). Refunds from the reservation page need Refund online payments (Admin, Finance).
How to set schedules
- Select Default schedule to choose the default in Settings: pay in full, a deposit, or at the property, the deposit percentage and when the balance is due.
- To give a listing its own schedule, choose it under Set a listing schedule, pick the schedule and select Save.
- Select Use default to remove a listing's own schedule.
Fields and columns
| Field | Meaning |
|---|---|
| Pay in full when booking | Guests pay everything payable online at checkout. |
| Deposit now, balance before arrival | Guests pay the deposit percentage at checkout and the rest by the due date. Guests booking after the due date pay everything at once. |
| Pay at the property | Nothing is paid online. |
| Deposit (%) | The part paid at checkout. |
| Balance due | Days before arrival when the balance is due. |
Statuses and automation
- With a payment due at checkout, the booking is Waiting for payment and its dates are held. When the payment goes through it is confirmed and the confirmation email is sent. If it is not paid within the time to pay, its dates are released.
- Guests can pay what is due at any time from their manage-booking page.
- For deposit bookings, guests get an email with a payment link before the balance is due (template "Balance due").
- When a booking is cancelled, the money is refunded to the original payment: as much as the cancellation policy allows when the guest cancels, and everything when you cancel. Staff can also refund from the reservation page.
- If a refund fails, people who can refund are notified.
- Without an active payment provider, guests book without paying online.
Settings that change this page
Modules, Booking website payments, Settings: default schedule, deposit, balance due, reminder timing, time to pay and automatic refunds. Payment providers: which providers guests can use.
FAQs
What about amounts "payable at the property"? Fees and taxes marked as paid at the property are never taken online; checkout shows them separately.
Can a guest pay the balance early? Yes, from the manage-booking page.
Troubleshooting
| Problem | What to do |
|---|---|
| Guests are not asked to pay | Check a payment provider is on and accepts the listing's currency, and that the schedule is not Pay at the property. |
| Bookings were released while guests were paying | Increase Time to pay. |