What this page is for
The front desk's day in one place. Check guests in and out, see who is still in the unit after check-out time, and confirm no-shows. The dashboard card Today's operations shows the same counts.
Who can use it
- View the front desk opens the page.
- Check guests in and Check guests out show the buttons; Manage the key register edits keys.
- The module is part of the Front desk and buildings package.
How to check a guest in or out
- Find the guest under Arriving today and select Check in, or under Leaving today / Overdue check-outs and select Check out.
- Complete the form and confirm. The stay status changes and the board updates.
How to confirm a no-show
Under No-shows to confirm, select No-show. The booking becomes a no-show (it still counts as income). Select Check in instead if the guest did arrive.
Fields and columns
| Section | Meaning |
|---|---|
| Arriving today | Stays starting today whose guest hasn't checked in. Due shows an unpaid balance. |
| Leaving today | Guests in house whose stay ends today. |
| Overdue check-outs | Guests still in house after their last night. |
| No-shows to confirm | Stays that should have started but the guest never checked in. |
| In house | Everyone checked in now. |
Statuses and automation
- Check-in sets the stay status to Checked in; the next morning it becomes In house automatically. Check-out sets Checked out.
- Check-out starts what other modules need: deposit refund date, and later the final bill and turnover cleaning.
- A stay split by month appears once, from its first night to its last.
Settings that change this page
The check-in and check-out checklists in Module settings.
FAQs
Do I have to use the front desk? No. Without the front desk, stays are checked in and out automatically at the check-in and check-out times.
Troubleshooting
| Problem | What to do |
|---|---|
| A guest is missing | The stay may be cancelled, an inquiry, at a unit you can't see, or already checked out. |