What this page is for
Record the guest's arrival: who is staying, that the checklist is done, which keys they got, their ID (when Documents is on) and the deposit (when Security deposits is on). The guest can sign on screen.
Who can use it
Check guests in is needed. Uploading ID documents needs Upload and replace documents; deposits need Record deposits, deductions and refunds.
How to check a guest in
- Check the guest details and list everyone staying under Occupants.
- Tick the checklist items.
- Tick the keys you hand over.
- On the right, upload the guest's ID under Documents and record the deposit if needed.
- Optionally let the guest sign, then select Check in now.
Fields and columns
| Field | What it means |
|---|---|
| Occupants | One name per line. |
| Checklist | Items from the front-desk settings. |
| Keys and access | Available keys of this unit from the key register. |
| Guest signature | Drawn on screen; stored privately. |
| Notes | Anything worth recording. |
Statuses and automation
- The stay (all its month parts) becomes Checked in, and the keys become Issued to it.
- Other modules react to the check-in (for example housekeeping, when it is on).
Settings that change this page
The check-in checklist in Module settings.
FAQs
Can I check in someone arriving early? Yes. Open the stay from the board or the booking.
Troubleshooting
| Problem | What to do |
|---|---|
| "Only confirmed or tentative stays can be checked in." | Confirm the booking first. |
| No keys listed | Add the unit's keys in the key register. |